My Online Medical Supplies

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Privacy Policy

MyOnlineMedicalSupplies.com recognizes your right to privacy. For this reason we have drafted this policy in order to inform you concerning our privacy procedures, and practices. By accessing MyOnlineMedicalSupplies.com you agree to the Privacy Policy described below.
Collection and Use of Information

Customer Information- We collect and store information that you submit to MyOnlineMedicalSupplies.com. This information includes but is not limited to your name, address, phone number, email address, credit card and other information that is necessary to contact you and/or provide products and services to you. By providing MyOnlineMedicalSupplies with your informaion you authorize MyOnlineMedicalSupplies to contact you about products and services offered. You may also receive periodic postal mailings, emails, or phone calls from us or other reputable companies with information on new products and services. We understand that this information is private and we make every effort to assure that your information remains protected.

Cookies- Web servers store small bits of information called cookies on your computer. Cookies are used for the convenience of the website end user and for improving the quality of web properties. MyOnlineMedicalSupplies.com reserves the right to use cookies to collect information which facilitates your use of its website(s).

Log Files- MyOnlineMedicalSupplies.com may collect anonymous information about your computer to help improve our website's performance. MyOnlineMedicalSupplies server log information about your web browser, IP Address, and navigation history to allow us to develop web applications that enhance your experience while viewing files on our servers.

Securing Your Information- In addition to password identification, MyOnlineMedicalSupplies also utilizes Secure Server Software (SSL) to maintain the privacy of your personal data. SSL encrypts all information including name, address and credit card number, so that it cannot be read as it travels over the Internet.

Return Policy

If for any reason you are not completely satisfied with your purchase, you may return the item(s) within 30 days of receiving it for a credit or refund less a 15% stocking fee. All returns must be unopened and in new, resalable condition. All returns must contain the original packaging, warranty information, instructions and manuals

Returnable Items- If you wish to return a product, you must contact MyOnlineMedicalSupplies.com to acquire a Return Merchandise Authorization (RMA) number. A return that doesn't have a RMA number will not be accepted. To obtain a RMA number, simply contact a MyOnlineMedicalSupplies customer service representative toll free at 1-800-523-7872, Monday-Friday 9:00AM-5:00 MST or email us at: info@myonlinemedicalsupplies.com. RMA numbers expire 10 days after being issued.

Non-Returnable Items- Because of the hygienic nature of our products, many items are non-returnable. Unless they are deemed defective, the following items cannot be returned: hospital beds, mattresses, cushions, bathroom safety products, commodes, walkers, pillows, seat assists and sleep therapy supplies.

Shipping Costs- MyOnlineMedicalSupplies is not responsible for shipping costs acquired when returning a product. We will pay for shipping costs only if the item being returned was shipped in error.

Refused Shipment/Undeliverable Package- If you refuse a package upon arrival or your package is undeliverable due to customer error, we must charge your card for the shipping and handling cost caused by your decision. This policy applies even if your order was originally sent to you via FREE shipping.

Shipping Policy

Shipping Exceptions- MyOnlineMedicalSupplies does not currently ship any product outside of the United States and its Territories. We also do not ship to any P.O. Box addresses.

Free Shipping- MyOnlineMedicalSupplies offers FREE Standard Ground Shipping for orders over $100.00. Free Shipping offer does not apply for Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands. If you would like to have an order shipped to one of these places, please Contact Us or give us a call at 1-800-523-7872. We can quote you the exact cost and place the order for you to ensure that it is ordered and shipped correctly.

Sales Tax Policy

Utah Shipments Only- 6.85% UT State sales tax will be applied to all taxable merchandise. No sales tax will be charged to orders outside of the state of Utah.

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